Frequently Asked Questions

To complete KYC verification on jilizz, you will need to provide a valid Philippine government-issued photo ID. Accepted documents include a Philippine passport, SSS ID, UMID, PhilHealth ID, Voter's ID, or driver's licence. You may also be asked to provide proof of address (such as a utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. KYC is required by law and protects both you and jilizz from fraud and identity theft.

No. jilizz strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active jilizz account. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login details, please use the password reset function or contact our support team for assistance.

To reset your jilizz password, click the "Forgot Password" link on the jilizz Login page. Enter the email address associated with your account and we will send you a password reset link. Follow the instructions in the email to create a new password. If you do not receive the email within a few minutes, please check your spam or junk folder. If you still have trouble, contact our 24/7 support team via live chat.

If you wish to close your jilizz account, please contact our support team via live chat or email. Before closing your account, please ensure you have withdrawn any remaining balance. Note that if you are closing your account due to concerns about problem gambling, we strongly recommend using our self-exclusion tool instead — this provides stronger protections and prevents you from opening a new account during the exclusion period. Visit our Responsible Gaming page to learn more.

The minimum deposit amount on jilizz varies by payment method. For GCash and PayMaya deposits, the minimum is ₱100. For bank transfers via BPI, BDO, and Metrobank, the minimum deposit is ₱500. These low minimums are designed to make jilizz accessible to all Filipino players, regardless of budget. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are processed instantly and will appear in your jilizz account balance within seconds. Bank transfer deposits via BPI, BDO, and Metrobank are typically processed within 15–30 minutes during business hours, though some transfers may take up to 2 hours. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number and we will investigate promptly.

jilizz does not charge any fees for deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. jilizz absorbs all processing costs on our end to ensure you receive the full value of every deposit you make.

jilizz processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically completed within 1–4 hours of approval. Bank transfers to BPI, BDO, and Metrobank accounts are usually completed within 1–3 business days, depending on your bank's processing times. jilizz is committed to fast payouts — we know how important it is for Filipino players to receive their winnings quickly.

The minimum withdrawal amount on jilizz is ₱500 for all payment methods. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in instalments for security and compliance reasons. If you have questions about a specific withdrawal amount, please contact our support team.

Withdrawal delays can occur for several reasons: your KYC verification may be incomplete or pending review; your withdrawal request may be subject to a bonus wagering requirement that has not yet been met; or your account may have been flagged for a routine security review. If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat with your withdrawal reference number and we will provide an update immediately.

Yes. All jilizz casino games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or roll. Our live dealer games are streamed in real time from professional studios with real cards and real wheels — no computer-generated outcomes. jilizz is committed to transparency and fairness in all gaming products offered on the platform.

Double Fortune is one of jilizz's featured game categories, offering exciting gameplay with enhanced winning opportunities. It is especially popular among Filipino players looking for fast-paced, high-entertainment gaming sessions. Visit the Double Fortune page to explore the full range of games available in this category.

Selected jilizz slot games offer a demo or free-play mode that allows you to try the game without wagering real money. This is a great way to familiarise yourself with a game's mechanics and features before playing for real. Live dealer games and sports betting markets require a real-money wager and are not available in demo mode. Check individual game pages for demo availability.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw any winnings derived from that bonus. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always read the specific terms of each jilizz bonus before claiming it.

Most jilizz bonuses are credited automatically upon meeting the qualifying conditions (e.g., making a qualifying deposit). Some promotions require you to enter a bonus code during the deposit process or opt in via the Promotions page in your account dashboard. If you believe you have qualified for a bonus but it has not been credited, please contact our support team within 48 hours of the qualifying action.

No. Bonus funds on jilizz cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Only after the wagering requirement is fully satisfied will the resulting winnings be available for withdrawal. Your real-money balance (from deposits) is always withdrawable at any time, subject to standard withdrawal processing times.

To self-exclude, log in to your jilizz account, go to Account Settings, and select "Responsible Gaming." Choose "Self-Exclusion" and select your preferred exclusion period (minimum 6 months). Your account will be suspended immediately and all marketing communications will stop. Self-exclusion cannot be reversed until the full exclusion period has elapsed. If you need help activating self-exclusion, our 24/7 support team will process your request immediately, no questions asked.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates responsible gaming programs and support resources for Filipino players. You can also reach out to mental health support services in the Philippines. jilizz's own support team is available 24/7 and can connect you with appropriate resources. Remember: asking for help is a sign of strength, not weakness. You are not alone.

jilizz enforces a strict 21+ age policy in line with PAGCOR regulations. Age verification is mandatory during registration — all players must provide a valid Philippine government-issued ID confirming they are 21 or older. Accounts that cannot be verified as belonging to a person aged 21 or above will be suspended immediately. We also encourage parents and guardians to use parental control software to prevent minors from accessing online gaming sites.